Terms and Conditions

In line with our own in house operating procedures, our terms and conditions are:

Even with our best efforts, a small number of items on our web site may contain typography errors. We will confirm prices at the time of your order.

Refund

We happily offer a refund if you are not 100% happy with our product. We require you to email your written refund request & reason for return within 12 hours of delivery of your item. We require your purchased item is returned to our office within 7 days of delivery. We request a nominated bank account for a refund to be deposited in (we only refund by bank transfer). The refund will be deposited within 7 working days (from the day your item is delivered to our office).

A refund will not be given if damage has occurred due to your own fault such as dropping the item, cutting, scratching, burning but not limited to these incidents only, or due to environmental conditions such as dampness, direct sunlight, rainfall, fire but not limited to these conditions only.

Lead time

Once you have sent us your order & we have confirmed any changes with you, our lead time is 5 – 10 business days.

Delivery

Please allow 12 – 30 working days. Delivery will be via Australia Post or Courier depending on size & type of article & desired delivery speed. We take no responsibility or do not guarantee this time frame due to the nature of delivery companies and environmental factors which may cause delays. If you have a special delivery request we will endeavour to comply but can not guarantee or be held responsible if we are unable to fulfil the request.

Please read our Privacy Policy and FAQ for more information if what you are looking for is not contained here. Our terms and conditions comply with the Australian Competition and Consumer Commission